MS Teams Telephony Crib Sheet

Call Quick Guide

Dial a number: Go to Calls à Enter number/name in the dial pad  Click Call  

Place a call on hold: Select Hold at the top of your call window.

Resume call: Continue call by selecting Resume.

Consult then transfer: Select Transfer at top of call window

Consult then transfer  Enter name/number and select 

When ready, click on Transfer (highlighted in yellow).

Direct transfer:

• Select Transfer at top of call window
• Transfer  Select ‘Ring back’ option 
• Enter name/number 
• Transfer.

Call Script

Answering Calls: “Good morning/afternoon NCUK [first name] speaking, how can I help?”

Placing Calls on Hold: “Is it alright if I put you on hold for a moment to look into that?”

Resume call: “Thanks for holding.”

Transfer: “I'm going to transfer you to name/my colleague in (department), who will be able to assist you further with this issue.”

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