This Knowledge Article article covers issues with the Outlook desktop add-in pertaining to installing, updating, tracking and notifications, and obtaining debug logs.
Please refer to this HubSpot Knowledge Article to troubleshoot scenarios and error messages below.
Scenarios:
The add in keeps logging me out.
Outlook is crashing with HubSpot Sales installed.
I no longer see HubSpot in my Outlook inbox.
Error messages:
'An error occurred attempting to install HubSpot Sales in Outlook.'
'Microsoft Office solution cannot be installed due to a general installer error'
'Customized functionality in this application will not work...'
'Value does not fall within the expected range.'
'Unable to install this application because an application with the same identity is already installed.'
'Application cannot be started. Contact the application vendor.'
'Process cannot access file because it is being used by another process.'
'The value of the property 'type' cannot be parsed.'
'Your email can’t be tracked because you’re not logged in. Do you want to send your email without tracking?'
'There was an issue tracking this email. Check to make sure you’re connected to the internet and logged in to HubSpot.'